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Privacy Policy

Total Diet Food Limited is committed to protecting the privacy of our customers while at the same time providing a personalised and valuable service. While it is important for us to collect personal information about you all such information will be collected with your consent.

Legal stuff

Anonymous Information

This type of information cannot be linked to an individual customer. We may use a “cookie” or your IP Address to recognise your computer via our website. Cookies are small pieces of information that are stored by your browser on your hard drive. They are perfectly safe and do not contain any personally identifying information. We use this information to track overall site usage patterns and statistics.

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. To find out how to enable/disable cookies see www.allaboutcookies.org

We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties, but these statistics will not contain any information about you from which you could be identified.

Personally Identifiable Information

As part of the registration process when you order from Total Diet Food Ltd, we ask for basic information about you, including your name, telephone number, email and delivery address as well as a range of information relating to your dietary needs. This information is needed to be able to process your order, design the programme that suits you and to correctly deliver to you. We will also pass your address and telephone number to our delivery team so that they can call if there are specific instructions to do so. We may also ask for some optional demographic information that we use to understand who our customers are and what you want. This information enables us to make ongoing changes to our services so that we can improve our products and services and match them to your needs and desires. We may use this information occasionally to notify you about our new services and products, make recommendations to you and advise you of special offers we think you may be interested in. From time to time we may send you an email or postal survey asking for more detailed information, in exchange for entering you into a competition or promotion. When you enter a lucky draw or other promotion, we may ask for your name, address and email address so we can administer the competition and notify winners.

Information about you will never be shared or transferred to any 3rd parties unless we are instructed to do so by a recognised legal authority.

Third Party Sites

This website contains links to other web sites. Please be notified that Total Diet Food cannot be held responsible for the privacy practices of other websites. We encourage all visitors to be aware and read the privacy statements of each and every website that collects personally identifiable information.

Privacy Statement Changes

Total Diet Food may change this privacy statement at any time.

UK Data Protection Act 1998

The Government of the United Kingdom passed a Data Protection Act in 1998. Total Diet Food is bound to comply with the principles of good practice in the processing of personal data. Details of Data Protection registration may be found on their website www.dpr.gov.uk

Retention of Records

We will keep Personal Information only as long as it is necessary, including for the purposes of updating the product or services or as required by law.

When the Personal Information is no longer required, it will be destroyed either by shredding or other approved destruction methods to prevent unauthorized parties from gaining access to the information during and after the process.

We will safeguard information in our custody.

We have developed and will maintain security procedures to safeguard Personal Information against loss, theft, copying, and unauthorised disclosure, use or modification. Access to Personal Information is restricted to employees and authorised service providers who need it to perform their work.

Credit and Debit Card Information

We need your credit or debit card information (card number, expiry date, billing address & postcode, name on card & CSV number) to process your payments. All such information will only be transmitted using secure servers. We will not use this information for any purpose other than to process your payments. None of your payment information will be stored after payment has been completed.

Can You Stop us from Collecting this Information?

Yes – you will be free to purchase from us even if you choose not to supply any more information than that required to process and deliver your order.

Your Consent

By placing an order with us and/or by using the website, you consent to the collection and use of your information by Total Diet Food Ltd. All changes to our privacy policy will be updated on the website and/or posted to you so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. You can enquire about the information that you have given us by contacting us.

Call us on 020 8626 9360 - 7 days per week - 9.00am - 9.00pm

or call 020 8626 9360 7 days a week: 9am - 9pm

Call me back

An advisor will call you straight back to discuss your health and diet goals.

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